Mission Statement

At Happy Valley Home Concierge, our mission is to deliver trusted, personalized home management and concierge services that provide peace of mind to homeowners. We strive to maintain each property with the highest standards of care, attention to detail, and local expertise.

Scheduling & Service Requests

• All services must be scheduled in advance through the client portal.
• Emergency requests will be accommodated based on staff availability.
• Recurring service schedules (weekly, bi-weekly, monthly) will be outlined in each client’s Service Agreement.
• Cancellations or reschedules require at least 24 hours’ notice to avoid a cancellation fee.

Access & Security

• Clients must provide secure access (key, lockbox, or code) to the property.
• Keys and access codes are stored securely and accessible only to authorized staff.
• Staff must lock and secure all doors and windows before leaving a property.
• No unauthorized guests or vendors are permitted on the premises.

Vendor Management

• Only approved vendors will be scheduled for property maintenance.
• The concierge team may coordinate vendor access and supervision per the client’s agreement.
• Clients may request specific vendors; however Happy Valley Home Concierge is not liable for third-party vendor performance.

Billing & Payment

• All services are invoiced monthly unless otherwise specified.
• Payment is due within 15 days of the invoice date.
• Accepted payment methods: check, ACH transfer, or credit card (3% fee applies).
• A late payment fee of 10% per week will apply to overdue balances.

Liability & Insurance

• Happy Valley Home Concierge maintains general liability and business insurance.
• Staff are background-checked.
• We are not liable for damage caused by normal wear and tear of property or systems, acts of nature, vendors, contractors, or preexisting property conditions.
• Client agrees to hold Service Provider harmless from any claims arising from the performance of the agreed-upon services except in cases of gross negligence or willful misconduct.

Communication

• Office Hours: Monday–Friday, 8:30 AM – 5:00 PM
• After-hours calls are reserved for emergencies only.
• All communication is documented via the client portal or email for quality assurance.

Confidentiality

All client information, access details, and property data are strictly confidential and will not be shared outside the organization without written consent.

Cancellations & Termination

• Clients may cancel ongoing services with 30 days’ written notice.
• Happy Valley Home Concierge reserves the right to terminate services for non-payment, unsafe property conditions, or repeated policy violations.

Client Responsibilities

• Maintain homeowner’s insurance coverage.
• Notify Service Provider of any known hazards or maintenance concerns.
• Provide at least 24 hours’ notice for schedule changes or cancellations.

Feedback & Quality Assurance

We value client feedback and conduct periodic check-ins to ensure satisfaction. Concerns may be directed to

• info@happyvalleyconcierge.com